Returns & Refunds

We want you to be happy with your VANTA XI order.

Before You Return

Please contact us before sending anything back so we can confirm whether your order is eligible for a return or refund.

Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong item, contact us as soon as possible with your order number and clear photos of the issue.

Change of Mind

Return eligibility for change-of-mind purchases depends on the applicable UK consumer rules and the condition of the item. Personalised or made-to-order items may have different return rights where permitted by law.

Refunds

Approved refunds are normally issued to the original payment method after the return has been reviewed.